FREQUENTLY ASKED QUESTIONS

HOW DO I RECEIVE THE SCANS OF MY NEGATIVES?

We can transfer them to you online via a download link. You may also send us your pen drive to us. If we send you your files online, we will only keep your files on our hard drive for 28 days and then we will delete them.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept online bank transfer.

HOW DO YOUR LOYALTY CARDS WORK?

When you complete 5 orders with us, you get one roll developed and scanned for free! If you only require development or scanning separately, we count this as one roll. 

You need to make an order with 1 additional roll to claim your free roll.

HOW DO YOU RETURN MY NEGATIVES ONCE YOU DEVELOP THEM?

We will put all of your negatives into paper archival negative sleeves and a "do not bend" envelope. You can either pick them up or we can post them.

WHAT IF I'M NOT HAPPY WITH MY ORDER?

If you are not happy with our services, email us and we will work with you to make it right depending on the situation. Your happiness is the most important thing!

WHAT FORMATS WILL THE FILES BE IN?

We can scan your files as JPEGs or TIFFs.

HOW LONG DOES IT TAKE FOR MY NEGATIVES TO BE DEVELOPED AND SCANNED?

We have an expected turnaround time of up to 4 days upon receiving your film. We also offer an order priority charge of +50% that speeds up the turnaround time to up to 2 days.

I'M WORRIED ABOUT THE CONTENT WITH SOME OF MY PHOTOGRAPHS. WHAT IF THEY ARE SENSITIVE?

We will develop your film no matter what as we want to support your work. If you are worried about your photographs being of a sensitive nature, email us and we can discuss it!

WHEN YOU SCAN MY NEGATIVES, DO YOU REMOVE THE DUST OR COLOUR CORRECT THEM?

We cannot take the time to complete a spotless clean of the scans and we will only remove large pieces of dust. For colour correction, we will do a very brief edit. If you want a more thorough edit, please ask us and we will do this for you upon request.

WHAT ARE MY COPYRIGHT RIGHTS, USAGE RIGHTS AND PERMISSIONS?

The copyright and usage rights will always be held with the original owner of the images or negatives sent to us for development or scanning and we will never use your images without your consent. Please feel free to contact us if you have any further questions or concerns regarding this matter.

I AM POSTING MY FILM FROM OVERSEAS, WHAT SHOULD I EXPECT?

When posting your film to us from overseas make sure to put the correct level of postage to cover the internation shipping

WHEN YOU SCAN MY NEGATIVES, DO YOU REMOVE THE DUST OR COLOUR CORRECT THEM?

We cannot take the time to complete a spotless clean of the scans and we will only remove large pieces of dust. For colour correction, we will do a very brief edit. If you want a more thorough edit, please ask us and we will do this for you upon request.

WHAT RESOLUTION DO YOU SCAN AT?

All of our scans output to 300dpi and differ in print size. Please take a look here for our scan size charts under the subheading "film scanning".

DO YOU DO PRINTS?

No, not yet!